Terms and Conditions
Last updated: July 18, 2026
These Terms & Conditions govern your access to and use of the Spiral Twelve website, products, services, and related features.
By accessing this website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please refrain from using this website.Throughout these Terms, "Spiral Twelve", "we", "our", and "us" refer to Spiral Twelve.
Products & Availability
We strive to present our products as accurately as possible. However, colours and product appearance may vary slightly depending on your device or screen settings.
Because many of our products are made to order, availability, production times, and collections may change without notice.
We reserve the right to modify, discontinue, or remove products or collections at any time.
Pricing
All prices displayed on the website are listed in the applicable currency shown at checkout.
Prices may change without prior notice.
Any applicable taxes, shipping costs, or duties will be calculated during checkout where required.
Orders
Submitting an order does not guarantee acceptance.
We reserve the right to refuse or cancel orders where necessary, including but not limited to:
- suspected fraud or unauthorised activity
- pricing or product errors
- stock or production issues
- incorrect customer information
- circumstances beyond our reasonable control
If payment has already been processed for a cancelled order, an appropriate refund will be issued.
Production & Fulfilment
Many Spiral Twelve products are produced on demand after an order is placed.
This production model helps reduce unnecessary waste and allows us to offer carefully curated collections without maintaining large inventories.
Production and shipping timeframes are estimates and may vary depending on demand, seasonal periods, supplier operations, or carrier delays.
Shipping
Shipping information, estimated delivery timeframes, and related policies are available on our Shipping Policy page.
While we work with trusted fulfilment and delivery partners, delivery dates cannot be guaranteed.
Returns & Refunds
Returns, exchanges, and refunds are managed in accordance with our Refund Policy and applicable consumer laws.
If you experience any issue with your order, please contact us and we will work with you to resolve the matter wherever possible.
Intellectual Property
Unless otherwise stated, all content on this website—including logos, branding, graphics, product designs, text, photographs, artwork, layouts, and creative materials—is owned by or licensed to Spiral Twelve and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used without prior written permission.
Royaltee Program
Spiral Twelve operates the Royaltee creator collaboration program.
Participation in Royaltee is governed by the separate Royaltee Program Terms, which apply in addition to these Terms & Conditions where relevant.
Submitting an idea to Royaltee does not guarantee selection, collaboration, product release, or compensation.
User Conduct
When using this website you agree not to:
- use the website for unlawful purposes
- interfere with website security or operation
- submit misleading or fraudulent information
- infringe upon the intellectual property rights of Spiral Twelve or others
- attempt to gain unauthorised access to systems or data
We reserve the right to restrict or terminate access where misuse is identified.
Third-Party Services
Our website may include services or links provided by third parties, including payment processors, fulfilment partners, and Shopify.
We are not responsible for the content, policies, or practices of third-party websites or services.
Limitation of Liability
To the fullest extent permitted by applicable law, Spiral Twelve shall not be liable for indirect, incidental, consequential, or special damages arising from the use of this website, our products, or our services.
Nothing in these Terms excludes any rights that cannot be excluded under applicable consumer protection laws.
Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, services, legal obligations, or operational requirements.
The latest version will always be published on this website with the updated revision date.
Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
Any disputes relating to these Terms or the use of this website shall be subject to the jurisdiction of the courts of Queensland, Australia, unless otherwise required by applicable law.
Contact
If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.
Thank you for supporting Spiral Twelve.
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