Privacy Policy

Last updated: July 16, 2026

Spiral Twelve is a creative lifestyle brand focused on thoughtful products, meaningful expression, and collaborative creativity.

Spiral Twelve operates this website and online store, including all related content, products, features, tools, and services (collectively, the "Services").

Our Services are powered by Shopify, which enables us to provide a secure online shopping experience.This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, use our Services, purchase products, communicate with us, or participate in the Royaltee creator program.By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with Spiral Twelve, we may collect the following types of information.

Customer Information

This may include:

  • Name
  • Email address
  • Billing information
  • Shipping address
  • Contact details provided during purchases or communication
  • Order history and transaction details
  • Customer service communications

Payment Information

Payment information is processed securely through Shopify and approved payment providers.

Spiral Twelve does not directly store complete payment card information.

Website and Device Information

When you visit our website, we may automatically collect information including:

  • Device type
  • Browser information
  • IP address
  • Network information
  • Website interactions
  • Pages viewed
  • Cookies and similar technologies

This information helps us maintain, improve, and secure our website experience.

Royaltee Creator Submissions

Through the Royaltee Program, participants may choose to submit creative ideas, concepts, phrases, artwork, written descriptions, or other forms of creative inspiration.

Information collected through Royaltee may include:

  • Creator name
  • Email address
  • Contact information
  • Submitted ideas or concepts
  • Supporting information provided with submissions
  • Communication relating to submissions or collaborations

Royaltee submissions are handled according to the Royaltee Program Terms.

How We Use Personal Information

Spiral Twelve may use personal information for the following purposes:

Providing Products and Services

We use information to:

  • Process and fulfil orders
  • Arrange shipping
  • Process payments
  • Manage customer accounts
  • Provide customer support
  • Handle returns or enquiries

Improving Our Website and Customer Experience

We may use information to:

  • Improve website functionality
  • Understand customer preferences
  • Develop products and collections
  • Improve our Services

Communications

We may use your information to:

  • Respond to enquiries
  • Provide order updates
  • Communicate important service information
  • Send marketing communications where you have provided appropriate consent

You may unsubscribe from marketing communications at any time.

Royaltee Program Management

Information submitted through Royaltee may be used to:

  • Review and evaluate submissions
  • Communicate with participants
  • Manage potential collaborations
  • Maintain submission records
  • Operate and improve the Royaltee Program

Submitting an idea does not guarantee selection, collaboration, product development, release, or compensation.

How We Share Personal Information

Spiral Twelve does not sell personal information.

We may share personal information only where necessary to operate our Services, including with:

Service Providers

We may share information with trusted third parties that help us provide our Services, including:

  • Shopify
  • Our fullfilment and manufacturing providers
  • Payment processors
  • Shipping providers
  • Website and technology providers
  • Analytics services

These providers only receive information necessary to perform their services.

Legal Requirements

We may disclose information where required to:

  • Comply with applicable laws
  • Respond to lawful requests
  • Protect our rights, users, or Services
  • Investigate suspected fraud or misuse

Relationship With Shopify

Our online store is powered by Shopify.

Shopify collects and processes personal information relating to your use of our Services to provide and improve their platform.

Information submitted through our website may be transmitted to Shopify and other service providers involved in operating our store.

For information about how Shopify handles personal information, please refer to Shopify’s own privacy policies and resources.

Third-Party Services and Links

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any external services you choose to access.

Cookies and Website Technologies

Spiral Twelve uses cookies and similar technologies to help provide and improve our website experience.

Cookies may help us:

  • Remember preferences
  • Understand website usage
  • Improve functionality
  • Support analytics and performance

You may adjust cookie preferences through your browser settings.

Data Security and Retention

Spiral Twelve takes reasonable steps to protect personal information from misuse, loss, unauthorised access, disclosure, alteration, or destruction.

However, no online system can guarantee complete security.

We retain personal information only for as long as reasonably necessary for:

  • Providing Services
  • Maintaining business records
  • Meeting legal obligations
  • Resolving disputes
  • Enforcing agreements

Your Privacy Rights

Depending on where you live, you may have rights relating to your personal information, including:

  • Requesting access to personal information we hold about you
  • Requesting correction of inaccurate information
  • Requesting deletion of personal information where applicable
  • Managing marketing communication preferences

To exercise your rights, please contact us using the details below.

We may need to verify your identity before processing certain requests.

Children's Privacy

Spiral Twelve does not knowingly collect personal information from children without appropriate consent.

If you believe a child has provided personal information to us, please contact us so we can review and address the situation.

International Data Transfers

Because Spiral Twelve uses service providers such as Shopify and other technology providers, personal information may be processed or stored in countries outside your own.

Where required, appropriate safeguards are used to protect personal information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business practices
  • Services we provide
  • Legal requirements
  • Operational processes

Any updates will be published on this page with the revised date.

Contact

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Email: info@spiraltwelve.com

Spiral Twelve

The Art of Subtle Impact™