FAQs
What is Spiral Twelve?
Spiral Twelve is a creative lifestyle brand built around thoughtful design, meaningful expression, and the belief that the things we choose to wear can carry a story.
We create products inspired by ideas, identity, creativity, and personal expression. Each collection is carefully developed with intention, focusing on quality, meaning, and the connection between people and the products they choose.
Spiral Twelve is more than apparel. It is an evolving creative ecosystem where ideas become expression.
What does "The Art of Subtle Impact™" mean?
The Art of Subtle Impact™ represents the philosophy behind Spiral Twelve.
We believe meaningful expression does not always need to be loud. Sometimes the smallest details, symbols, messages, and designs can carry the greatest personal meaning.
Our goal is to create products that allow people to express something about themselves in a thoughtful and authentic way.
Products & Production
Where are Spiral Twelve products made?
Spiral Twelve works with carefully selected production and fulfilment partners to bring our designs to life.
Our approach allows us to create products responsibly while maintaining flexibility as our collections continue to evolve. We continue to review our production methods, materials, and partnerships to support quality, transparency, and ongoing improvement.
Are Spiral Twelve products made to order?
Many Spiral Twelve products are created using an on-demand production model.
This approach allows products to be produced when ordered, helping reduce unnecessary waste and avoiding large amounts of unused inventory.
Because products may begin production after an order is placed, production times can vary depending on the product and location.
How do I choose the correct size?
Each Spiral Twelve product page includes a detailed size guide with measurements to help you select the best fit.
We recommend reviewing the size chart carefully before placing your order, as sizing can vary depending on the product style and manufacturer.
Please refer to the measurements provided on each product page when selecting your size.
Orders & Payments
Can I change or cancel my order?
Because many Spiral Twelve products begin production shortly after an order is placed, changes or cancellations may not always be possible.
If you need to make a change to your order, please contact us as soon as possible and we will review your request where possible.
What payment methods do you accept?
Spiral Twelve accepts available payment methods displayed during checkout, which may include credit cards, debit cards, Shopify Payments, PayPal, and other supported payment options.
Shipping & Delivery
Where does Spiral Twelve ship?
Spiral Twelve currently ships to selected locations including:
- Australia
- United States
- Canada
- United Kingdom
- New Zealand
- Japan
- South Korea
As Spiral Twelve grows, we may expand our shipping regions where practical.
How long does shipping take?
Delivery times vary depending on the destination, product, and production requirements.
Orders generally require a production period before shipment, followed by the delivery time required by the selected shipping provider.
Estimated delivery information is provided during checkout where available.
Will I receive tracking information?
Yes. When tracking information is available, it will be provided once your order has been processed and shipped.
Tracking availability may vary depending on the destination and shipping provider.
Are customs fees or import charges included?
International orders may be subject to customs fees, duties, taxes, or import charges depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Returns & Refunds
What is your returns policy?
Spiral Twelve creates products through carefully managed production processes, and each order is prepared specifically for the customer.
Because of this, returns, refunds, and exchanges are handled according to our Returns & Refunds Policy.
Please review our full policy before placing an order.
What happens if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or you receive the wrong product, please contact Spiral Twelve with details and supporting information so we can review the issue and determine the appropriate resolution.
Sustainability
How does Spiral Twelve approach sustainability?
Spiral Twelve believes sustainability is an ongoing commitment rather than a claim of perfection.
We aim to make thoughtful decisions around production, materials, fulfilment, and business practices while continuing to improve as the brand grows.
To learn more about our approach, visit our Sustainability page.
Royaltee Creator Program
What is Royaltee?
Royaltee is Spiral Twelve’s creator collaboration program where ideas, concepts, and inspiration from our community can become part of future collections.
Through Royaltee, creators can submit original ideas for consideration. Selected concepts may be developed into Spiral Twelve products through a collaborative creative process.
You do not need professional design experience to participate. Great ideas can come from anyone.
How can I submit an idea to Royaltee?
Anyone can submit an idea through the Royaltee submission process.
Submissions may include concepts, phrases, themes, creative directions, or product inspiration.
All submissions are reviewed at the discretion of Spiral Twelve, and submitting an idea does not guarantee selection, collaboration, release, or compensation.
Do creators receive anything if their idea becomes a product?
When a creator’s idea is selected and commercially released through Royaltee, they may participate in a shared success model through a percentage of sales associated with that product.
Creator participation and compensation structures are confirmed individually during the collaboration process.
For full details, please review the Royaltee Program Terms.
Do I need design experience to submit an idea?
No.
Royaltee is designed around ideas and inspiration. You do not need professional design skills to participate.
Spiral Twelve manages the development process, including design refinement, production, branding, and product presentation.
Who owns my idea after I submit it?
Creators remain the originators of their submitted ideas.
However, concepts developed into final products through the Royaltee program may involve creative development, artwork, branding, and production assets created by Spiral Twelve.
For complete details regarding submissions, ownership, collaboration, and creator participation, please review the Royaltee Program Terms.
Contact
If you have any questions about Spiral Twelve, your order, our products, or Royaltee, please contact us through our website.
We are always working to improve the Spiral Twelve experience and appreciate being part of your journey.
The Art of Subtle Impact™